United Rental Group Ltd.
Durrant House,
47 Holywell Street,
Chesterfield,
S41 7SJ.

Telephone: +44 (0)1246 506 100
Facsimile: +44 (0)1246 506 256

Licensee Testimonials

Whilst we always strive to provide worthwhile profit opportunities plus a decent service and honest answers to United Licensees, it is very much appreciated when one of them writes in to compliment us on our efforts. This doesn't happen every day, but when it does, our team is motivated to work even harder for our Licensees.

Here are just a few short extracts from letters & e-mails received over recent years...

'I have been a member of United for a long while now. It is great to work with a reliable company in this day & age and to know you are dealing with people you can have faith in and who are actually interested in the success of our business' Richard at Darlington

'As I have said before, being in United is good for us and I am glad Bob twisted my arm to join 10 years ago as I am sure we would not be were we are now without you' Paul at Brentwood

'We already knew that the vehicle deals were fantastic value, but also the trust and respect that the United brand commands within the motor industry meant that the whole purchase and delivery process was about as smooth and stress-free as it could have been - and certainly a world away from what we have experienced in the past from other suppliers' Trevor from Driffield

'We have enjoyed an open, successful and often humerous relationship with all directors and staff that we come in contact with at United during the past 12 years. The United staff show a vast understanding of the demands and often hectic nature of the daily rental industry. Combined with your negotiating terms for purchasing and Rentplan this has made being a United member a necessity in the current national marketplace' Jonathan from Loughton

'It is over 12 months since we joined as a United Licensee in the ****** area and I must say that is a decision I do not regret. As you know I belonged to a franchise network prior to joining United and am pleased to say that our company is now thriving and turning a profit for the first time in a couple of years' Jonothan from Powys

'The value of my partnership with United Rental Group has proved that, in addition to the great terms on vehicle purchase, my company enjoys a great many more benefits - albeit less easy to quantify, but exceptionally valuable' Maureen from Liverpool

'The supply of new vehicles both purchase & United Rentplan has allowed us to compete with the major operators on an equal footing... in conclusion, it would be fair to say we would not be where we are today without the support of United' John from Aberdeen

'Joining the scheme in 1995 has proved very beneficial to our Company with a wealth of knowledge of the industry on hand and great assistance with the procurement of new vehicles... we find that United has been a major influence in the growth of our Company and look forward to continuing this successful relationship' Graham from Reading

'Thanks for sorting out the problems with ******* insurance as I was getting nowhere with my local broker and only wish I had called you earlier... despite some of my moans, I guess you only get what you pay for these days, so please keep sending me your United new vehicle and Rentplan deals and arrange more sales staff training, all of which has helped ***** get into new business areas... I hope you'll not increase my monthly fee just because you've saved me all this money on our insurance!' Bernard from Sheffield

'We have been a member of United for 10 years now and have enjoyed various benefits including good rates from ******, some excellent vehicle purchasing terms and we still enjoy significant savings with ***. In fact the saving we made on *** more than covered our Joining fee and first year's subscription - something of course we conveniently forgot to tell you at the time... Mark at Bournemouth

'United has been the spark to ignite our business... We get to talk to other Licensees at regional training seminars, we get chance to bounce ideas off Tim and other people in the rental business and after 10 years I cannot recommend United highly enough to anyone thinking of joining. If you are making out OK on your own, you'll do much better if you join United' Mike at Shipston on Stour

'As you and Tim know it took a lot of persuading for me to join United, since ***** *** & *** **** had been badly let down by our previous car suppliers. After nearly 10 years in United I cannot thank you & your team enough for the help & advice you have given ***** and me to make our business more professional and (dare I say it) much more profitable. I thought United was just about new vehicles, but you opened my eyes to all the other things we had been missing out on, so I can't thank you enough and would be pleased to recommend United to any independent rental company - so long as they are not too near my patch' Kenny from West London

'With the growth experienced in our business since joining United, we took the decision in 2001 to separate our rental business from ****** ***** and create this new company. United were very supportive throughout this process ... and we always find the staff at Chesterfield very helpful and approachable. We are receiving additional business through the website... and with the efforts of all involved, including Licensees, I am sure the group will continue to grow and be prosperous' Stuart at Grangemouth

'Many thanks for inviting my staff to a most impressive sales training course which both my managers thoroughly enjoyed ... they tell me this has given them more confidence and knowledge to go out and promote sales within our local area' Steve from North London'

'We have had previous experience of being a franchisee and the difficulties we had with that other network caused us to think long and hard before joining United... now, however it is clear that becoming a United Licensee was one of the best decisions we ever made and it has been instrumental in allowing my business to expand in today's competitive marketplace' Donald at Kilmarnock

'It has been nearly 15 years now since we first joined as a United Licensee and I look forward to another 15 years of our successful partnership' Tony at Gloucester

'I certainly feel our membership of this unique network of independent licensees for the past 18 years will continue to be very beneficial to us for the forseeable future' Robin from Blackburn

'10 years ago I was very sceptical about joining United, but I'm pleased I did as it has helped our business to grow to the size it is now. Your fleet team produced some amazing deals on both outright purchase and Rentplan last year... and they were also very helpful in sorting out warranty claims with **** manufacturer... the assistance you gave us in training our sales staff was also exceptional, it was quite an eye-opener watching a professional in action' Richard at Kingston upon Thames

'Dealing with United has been a pleasure and totally different from our previous suppliers where we were continually promised cheaper new vehicles, customer bookings and lots of other things which just never happened... I should have joined your organisation years ago, as these last three years have been the best since I started car hire in 1997' Bill from South London

'Our involvement with United over these past 15 years has been most beneficial to ***** and the great business relationship that has grown makes a refreshing change in today's business world' Robert at Huddersfield

Thank you to all the above Licensee Principals - your comments are most appreciated by the United team. And - just in case you think we've made these letters up, the originals (plus several others) are available to read here at Durrant House. We are happy to show you them, unless any contain items of a confidential nature.